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Operations Team Lead (m/f/d)

If you want to be a part of a young, dynamic company with a unique team-culture, then we are just the company you are looking for. Apply now and join the Movinga Family!
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We have an exciting new opportunity within our Operations department for a Global Operations Team Leader.  You will be working in a fast-paced environment where everyday is different, liaising between the different departments to ensure the team is performing to its highest potential and achieving company goals.  

What we offer

  • An enriching task in a growing company with a wide range of tasks and plenty of room for your own ideas
  • Training and competence development through regular training, our new e-learning platform and external coaches for your personal development
  • A permanent contact person from the team, who takes care of your well-founded education and training and supports your success
  • Working in an international team and a very motivating and dynamic work environment
  • A new office in the heart of Berlin with social area (large fully equipped kitchen including barista coffee machine, table tennis, table football, piano, sofas and TV), daily fresh fruit, and various drinks
  • Various advantages on online platforms as well as in fitness studios
  • Language courses, BBQ's in summer on the roof terrace, regular health days and team events

Your responsibilities

  • Managing and leading a team of 12-15 dispatchers for our three markets (France, Germany, Sweden)
  • Collaborating closely with our Head of Operations
  • Ensuring Movinga’s quality standards and reaching productivity goals
  • Holding responsibility for SLA compliance and partner as well as customer satisfaction 
  • Driving team performance through daily coaching and weekly feedback sessions with all team members
  • Conducting in-depth data analysis to identify opportunities for performance improvements
  • Identifying causes of operational errors and developing processes to lower our error rate
  • Driving initiatives to continuously improve the quality of our service to our partner and customers
  • Implementing new processes and tools to drive operational performance through innovation

Your profile

  • You have at least 3-5 years’ experience in dispatching, partner care or similar fields, with at least 1 year gained in a leadership role
  • You are able to understand the needs of partners, customers and Movinga alike and you are able to balance stakeholder needs
  • You can effectively work in an independent, structured and goal-oriented manner
  • You enjoy working in a fast-paced, target-driven and team-oriented environment
  • Your way of working is characterized by a high degree of reliability and organizational skills
  • You have a high degree of comfort with analytics, numbers and the capability to draw decisions based on both intuition and data
  • You have a friendly manner and build relationships naturally with coworkers and partners alike 
  • You have excellent written and verbal English communication skills, German or French is an advantage

 

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Berlin

Perleberger Str. 42
10559 Berlin Directions jobs@movinga.com

Perks & Benefits

Working at Movinga means working with a team of creative, tolerant and motivated people from different backgrounds and cultures.

For us, our office is not just a workplace, but a space for our employees to be creative, to exchange ideas, to grow and to collaborate. Located in the middle of Berlin, our office reflects the multicultural and progressive atmosphere of the German capital.

Become a part of our unique community to share our common success and shape the future of an entire industry. You will enjoy numerous advantages and receive the necessary support for your personal development and career.

Workplace & Culture

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