We have a new exciting opportunity within our Swedish Customer Care team for a Customer Care Agent. You will work in a dynamic environment where every day is different to provide our customers with an excellent service.
What we offer
- An enriching task, which requires highest precision and variety of tasks in a growing company.
- Continuing education and competence development through regular training and our new e-learning platform
- A permanent contact person from the team who will take care of your well-founded training and further education.
- Working in an international team and a very motivating and dynamic working environment
- A new office in the heart of Berlin with social area (large fully equipped kitchen, table tennis, table football, piano, sofas and TV), daily fresh fruit and various drinks.
- Various benefits on online platforms and in fitness studios
- Language courses, BBQ´s in summer on the roof terrace, regular health days and team events
- Providing an excellent customer experience from start to finish
- Assisting clients with any questions regarding Movinga and our services
- Solving problems with initiative and responding to customer queries across multiple channels
- Maintaining a high level of motivation, enthusiasm and professionalism on a daily basis
- You are naturally empathetic with excellent listening skills and a pleasant telephone manner
- You have a strong background in customer service
- You strive to provide the best experience and you have a customer-oriented mindset
- You are reliable and have strong organizational skills
- You enjoy working in a fast-paced, goal-oriented, team-oriented environment
- You are confident with IT systems: MS Office, Salesforce.com preferably
- You are fluent in Swedish and you have excellent written and verbal communication skills
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