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Department

Customer Care

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Are you looking for an exciting challenge and varied tasks in your next job? As part of the Customer Success & Operations department, our customer service team ensures that customers are well looked after before, during and after the move. As a Customer Care Agent you take over the communication as soon as a customer has booked their move with us. You will answer questions, edit order changes and take care of the ongoing moves.

Hiring Process

Step 1: Application

We are looking forward to hear from you!

Step 2: Phone interview

This will be a spontaneous call - as we are looking for flexible people. The call is about hard facts and motivation and to give you the chance to ask first questions. 

Step 3: Assessment

Depending on the position you are applying for, we will ask you to complete a short case study to check on your subject specific knowledge. 

The case study will be sent to you before the Team Interview and will be evaluated during the conversation.

Step 4: Team interview

A second interview will take place with the head of department and a future peer. Most of the times this is an onsite interview in our office. 

It`s about the role itself and to explain you the daily tasks to see if we meet your expectations about the role. 

Of course you also get the chance to see if you like us as a team.

Step 5: Offer

At the latest 2 days after your Onsite-Interview you will hear from us with a final decision.

Berlin

Perleberger Str. 42
10559 Berlin Directions jobs@movinga.com View page

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