Even when things go wrong, customer satisfaction is our goal.
Investigating the reasons and connecting the dots of each claim received is the main focus for our Claims department. Making decisions based on the investigations’ results is the priority in order to provide the best solutions for our customers.
Interfacing with many other departments like Finance, Sales, Customer Care and Operations, our claim agents collect information to solve their cases in the best way possible.
The claim team interact also with our online community to ensure that we convert an unhappy customer into a happy one.