Even when things go wrong, customer satisfaction is our goal.
Investigating the reasons and connecting the dots of each claim received is the main focus for our Claims department. Making decisions based on the investigations’ results is the priority in order to provide the best solutions for our customers.
Interfacing with many other departments like Finance, Sales, Customer Care and Operations, our claim agents collect information to solve their cases in the best way possible.
The claim team interact also with our online community to ensure that we convert an unhappy customer into a happy one.
Step 1: Application
We are looking forward to hear from you!
Step 2: Phone interview
This will be a spontaneous call - as we are looking for flexible people. The call is about hard facts and motivation and to give you the chance to ask first questions.
Step 3: Assessment
Depending on the position you are applying for, we will ask you to complete a short case study to check on your subject specific knowledge.
The case study will be sent to you before the Team Interview and will be evaluated during the conversation.
Step 4: Team interview
A second interview will take place with the head of department and a future peer. Most of the times this is an onsite interview in our office.
It`s about the role itself and to explain you the daily tasks to see if we meet your expectations about the role.
Of course you also get the chance to see if you like us as a team.
Step 5: Offer
At the latest 2 days after your Onsite-Interview you will hear from us with a final decision.